Production Support Analyst

Job ID
Downtown Montreal East
Role and Responsibilities
IT Unlock’s mission is to improve our client's current IT condition. We are looking for a talented Production Support Analyst. This is permanent position. The work is done remotely until new instruction from the government and the candidate must live in Montreal. Beautiful technologies and nice challenge are waiting for you.

  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.

Day-to-Day Responsibilities:
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
  • Communicate with users in connection with application failures
  • Liaise with teams from New York, Paris, Hong Kong
  • Understand the regulated environment and the constraints of client activity
  • Perform post-deployment testing of new releases (quality assurance)
  • Process queries and ad hoc queries of users' search data
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
  • Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
  • Respect internal standards, standards and IT processes (ITIL )
  • Timely communication of project production and status to the client and IT management.
  • Effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaboration with development teams (NY / Paris) for the management of new versions
  • Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
  • Effectively manage the Customer relationship with the end user community

Technical Skills:
  • 3+ years Microsoft Office suite applications (example: Excel)
  • 3+ years SQL (SQL Server, Oracle …)
  • 3+ years Unix, Linux and Windows server environment

Desired / Plus:
  • Knowledge in Programming

Educational Requirements:
  • Bachelor of Computers Science or other related university degree

  • English/French

• 3+ years application support
• Microsoft Office suite applications (example: Excel)
• SQL (SQL Server, Oracle …)
• Unix, Linux and Windows server environment
• Ready for 1/3 week on call (8AM-5PM and 10AM-7PM)
• Ready for weekend infra
• English
• Stable candidates (not changing job every year)

• French
• Knowledge in Programming
• Educational Requirements:
• Bachelor of Computers Science or other related university degree
Number of positions
Work Experience
At least 2 years
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