Unified Communications Admin

Job ID
Montreal downtown
Role and Responsibilities
IT Unlock’s mission is to improve our client's current IT condition. We are looking for a talented Unified Communications Admin. This is permanent position. The work is done remotely until new instruction from the government and the candidate must live in Montreal. Beautiful technologies and nice challenge are waiting for you.

Corporate Communication & Business Communication Services (part of Digital Workspace Services technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS/BCS is a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business.



Day to day responsibilities include but not limited to:

  • Serve as a Unified Communications expert with both operational and design responsibilities
  • Emphasis on IP Telephony, SIP, and Enterprise Voice technologies (Oracle/Acme Packet) SBC/ECB/EOM
  • Voice integration with Microsoft Skype/Teams
  • Familiarity with Cisco Call Manager or regulatory archiving solutions (Verint Verba, NICE NTR, Global Relay) is desirable
  • Key contact for PSTN carriers in multiple countries
  • Key Focus on automation and DevOps within the Unified Communications Perimeter
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • Within a team, design and implement critical business systems aligned with corporate strategic direction
  • Ability to multi-task and manage operational and project related tasks/responsibilities
  • Must be able to act autonomously and manage projects efficiently
  • This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
  • Responsible for diagnosing and troubleshooting general enterprise voice and unified communication issues
  • As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role

Participate/Contribute with after-hours/weekend work in rotation with all members of the team






  • Must have hands-on architecture/design and implementation experience with Enterprise Voice technologies (SBC’s, SIP, PSTN, etc.)
  • Knowledge of Microsoft technologies (Lync/Skype/Teams, Active Directory, DNS), scripting (PowerShell, Python, automation) and Agile methodologies
  • Exposure to other infrastructure areas including VMware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.
  • Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology



  • Specific familiarity with Oracle/Acme Packet SBC or comparable products
  • Involvement with audio and electronic archiving solutions: Global Relay, NICE NTR, Verba
  • Forwarding thinking of implementing Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred




  • Scripting, Enterprise Voice (Oracle/Acme Packet SBC)


Cloud Services (Microsoft 365 – Teams, OneDrive, SharePoint Online, Yammer, Azure)

Archiving Services

Trading Telephony technologies

Cisco Call Manager




  • Minimum 5-7 years


  • Financial services business knowledge, particularly prior work experience with financial industries



  • Bachelor’s Degree in Computer Science or the equivalent experience


  • Certification in MS technologies and IT Project Management




  • English speaking



  • French speaking would be a plus

- 5+ years of experience in unified communications administration.
- Oracle Communications Session Border Controller (Oracle SBC) or Acme Packet (must)
- Audio Code
- Regular Expression
- Architecture/design and implementation of enterprise voice technologies (SBC, SIP, PSTN, etc.).
- Microsoft (Lync/Skype/Teams, Active Directory, DNS), scripts (PowerShell, Python, automation)
- Agile
- VMware, NAS storage, backup and recovery, SQL Server, cloud services, etc.
- Troubleshooting with TCP/IP, DNS
- Scripting, Enterprise Voice (Oracle/Acme Packet SBC)
- English

- Oracle/Acme Packet SBC or comparable products.
- Audio and electronic archiving: Global Relay, NICE NTR, Verba.
- Machine learning in the collaboration ecosystem.
- Cloud Services (Microsoft 365 - Teams, OneDrive, SharePoint Online, Yammer, Azure)
- Cisco Call Manager
- Financial Services
- Certification in MS technologies and IT project management
- French
Number of positions
Work Experience
At least 5 years
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