Production Support Analyst

Job ID
1020
Location
Montreal downtown
Role and Responsibilities
IT Unlock’s mission is to improve our client's current IT condition. We are looking for a talented Production Support Analyst. This is a permanent position. The work is done remotely until new instruction from the government and the candidate must live in Montreal. Beautiful technologies and nice challenge are waiting for you.


 
Day-to-Day Responsibilities:

Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.

• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.

• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.

• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents

• Communicate with users in connection with application failures

• Liaise with teams from New York, Paris, Hong Kong

• Understand the regulated environment and the constraints of client activity

• Perform post-deployment testing of new releases (quality assurance)

• Process queries and ad hoc queries of users' search data

• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)

• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.

• Respect internal standards, standards and IT processes ( ITIL )

• Timely communication of project production and status to the client and IT management.

• Effective oral and written communication with the various audiences and at the appropriate levels.

• Collaboration with development teams (NY / Paris) for the management of new versions

• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users

• Effectively manage the Customer relationship with the end user community

 

 

Profile

 
Technical Skills:
• 2+ years Microsoft Office suite applications (example: Excel)
• 2+ years SQL (SQL Server, Oracle …)
• 2+ years Unix, Linux and Windows server environment 
 
Desired / Plus: 
• Knowledge in Programming
 
Educational Requirements:
Bachelor of Computers Science or other related university degree
 
Languages: English/French
 

 



Skillset
Required:
- 2+ years Microsoft Office suite applications (example: Excel)
• 2+ years SQL (SQL Server, Oracle …)
• 2+ years Unix, Linux and Windows server environment
•Bilingual

Assets:
• Knowledge in Programming
•Educational Requirements:
•Bachelor of Computers Science or other related university degree
Number of positions
1
Work Experience
At least 2 years
Salary
null
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