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Privacy Policy

IT Unlock Consulting Inc. and its affiliates (referred to as “IT Unlock,” “we,” or “our”) are committed to transparently managing the collection and use of your personal data. This Privacy Statement outlines our practices regarding the collection, use, and disclosure of personal data you provide to us, as well as the types of data collected through our use of cookies and other technologies on our websites.

Protecting your privacy is paramount to us. This Policy explains how IT Unlock Consulting Inc. collects, uses, and discloses personal information concerning its clients and other individuals, excluding IT Unlock’s professionals, employees, and agents.

Your personal information will be handled with care and in accordance with this Policy and applicable law. IT Unlock’s professionals, employees, and agents are also bound by professional and ethical obligations related to confidentiality.

If you do not consent to the collection, use, and disclosure of your personal information as outlined in this Policy, please refrain from providing any personal information to IT Unlock Consulting Inc. However, certain services may require personal information, and we may not be able to offer those services if you choose not to provide the required information.

Last updated: [Date of last update, e.g., February 2024]

Collection and use of personal information

The term “personal information” refers to any details about an identifiable individual, excluding business contact information like names, titles, business addresses, or phone numbers. When visiting our website or when you communicate with us, we collect a certain amount of personal information about you. These include:

  • Personal details like first and last names.
  • Contact information such as physical addresses, email addresses, and phone numbers.
  • Biographical data including job titles, employer information, and any related multimedia content.
  • Preferences for marketing and communication, including feedback and survey responses.
  • Information regarding services rendered to you.
  • Recruitment-related data like resumes, education, and employment history.
  • Website usage and technical information obtained through cookies and tracking technologies.
  • Information provided by or on behalf of our clients, including special categories of personal data where applicable.
  • Identification and background verification materials, like copies of driver’s licenses or passports, gathered during client onboarding and ongoing monitoring processes.
  • Any other personal information you voluntarily provide to us.


It’s important to note that we do not knowingly collect information from individuals under 19 years old. If you’re under 19, please do not provide any personal information without parental or guardian consent.

Purposes for which Personal Information is Collected

Throughout our engagement, you may be asked to provide personal information about yourself or others. This information will be used to operate our business, improve our services, and communicate with you effectively. We handle your data responsibly and securely, retaining it only for the necessary purposes. We are committed to ensuring compliance with federal and provincial Canadian privacy laws.

Here are the specific purposes for which we may process your personal information in relation to our IT and recruitment services:

1.Providing IT and recruitment services and conducting business.

2. Responding to requests for information or inquiries related to our IT and recruitment services.

3. Facilitating the use of our websites and ensuring relevant content presentation.

4. Marketing and business development purposes.

5. Research and development purposes.

6. Recruitment purposes.

7. Fulfilling legal, regulatory, or risk management obligations.

8. Fighting against fraud and conducting background checks when hiring an employee or contractor.

Disclosure of Personal Data

We are committed to using personal information solely for its intended purpose or a related legitimate one. Your personal data might be shared with IT Unlock affiliates or partners abroad responsible for handling your inquiries, or maintenance requests while ensuring confidentiality across our network. Data provided by you may be shared with service providers under contractual limitations. Additionally, data about you may be disclosed as required or permitted by law. As an IT and recruitment service provider, IT Unlock may process personal information across its network, including third-party service providers for technical services and human resources management. Law enforcement and governmental entities may receive personal information as required by law or in response to legal requests. Personal information may also be transferred as part of our business assets in mergers, acquisitions, sales of assets, or similar transactions.

We endeavor to minimize the collection of personal information to what is necessary and appropriate for the specified purposes. Your personal information will not be used or disclosed for purposes other than those for which it was collected, unless authorized by you or as allowed or required by applicable law.

Personal data protection and security measures

IT Unlock consulting inc. maintains appropriate physical, technical, and administrative safeguards to prevent unauthorized access, use, and disclosure of voluntarily provided personal data.

However, we cannot assume responsibility for personal data shared or posted in public spaces like our blogs, as they fall outside this Privacy Statement’s scope. We comply with Canadian privacy laws and implement measures to ensure your information’s integrity and confidentiality. This includes securing our website with industry-recognized technology and restricting access to authorized personnel only for purposes outlined in this Policy or dictated by the service offered. We take appropriate measures to ensure the security of your data, including pseudonymization and encryption, based on associated risks. IT Unlock conduct privacy impact assessments as mandated by law and whenever we determine that the utilization of your personal information poses a risk to your privacy. While we adhere to industry standards to protect information during transmission and storage, absolute security cannot be guaranteed due to inherent risks associated with electronic communication. If you believe your personal information has been compromised, please contact our privacy officer.

Data retention period

Your personal data is retained for the duration necessary for the purposes of processing. The specific retention period for each type of data complies with applicable laws and relevant recommendations.

Your personal information rights:

You have specific rights concerning your personal information:

  1. Access: You can request information about the existence of your personal data in our records and obtain access to it.
  2. Rectification: You may request corrections to any incomplete or inaccurate personal data we hold about you
  3. Withdrawal of Consent: You can revoke your consent to the use or communication of your personal data by us.
  4. Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
  5. Objection to Processing: You may object to the processing of your personal data under certain conditions.
  6. Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

Exercise your rights:

To exercise any of the rights outlined in the section above or if you have any questions regarding our Privacy Policy, its updates, our practices regarding personal information, or need to report abuse, please contact our Privacy Officer using the contact details provided in the section listed below. Rest assured that our Privacy Officer will respond to your request within 30 days upon receiving it. Please note that before proceeding with your request, our Privacy Officer will need to verify your identity in order to safeguard the confidentiality of your personal information.

Contact our Privacy Officer

You can reach our Privacy Officer, responsible for personal information protection, through the following contact details:

Email:
contactus@itunlock.com
ATT: Privacy Officer

Postal Address:
1250 Boul. René-Lévesque O Suite 2200 Montréal, QC H3B 4W8
ATT : Privacy Officer

Confidentiality incident

IT Unlock has established a process to handle and manage privacy breaches.

A privacy breach or “confidentiality incident” as referred to in Law 25 refers to the unauthorized access, loss, or disclosure of personal information, triggering reporting and notification obligations if there’s a real risk of significant harm to individuals.

Factors like the sensitivity of the breached information and the probability of misuse determine the risk of harm. IT Unlock will promptly report breaches to the OPC in accordance with the Breach of Security Safeguards Regulations and notify affected individuals unless specified otherwise by law, ensuring clear and informative notifications to help individuals mitigate potential harm.

IT Unlock will maintain a breach log for 24 months post-incident, providing OPC access upon request and implement measures to reduce risks and review practices to prevent future privacy breaches.