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Services · Managed services

Unlock your possibilities with our Managed Services

We understand the challenges businesses face in managing their IT infrastructure while focusing on their core objectives. That’s why we offer a comprehensive solution: outsourcing the management and maintenance of IT infrastructure. Partnering with us provides cost-effective, scalable solutions through a range of IT managed services, allowing businesses to focus on core objectives while ensuring IT system security, reliability, and efficiency. With our specialized experts and support, businesses can optimize IT operations, minimize downtime, and stay competitive in today’s digital landscape.

Unlock the full potential of your Salesforce journey with our suite of premium services, tailored for your success. From expert implementation to strategic consulting, our team of seasoned developers, engineers, and architects is dedicated to delivering unparalleled results. Experience the power of Customer 360 and maximize your Salesforce investment with us today.

This unique combination is not merely about leveraging Salesforce’s renowned CRM platform but is significantly enhanced by the integration of MuleSoft into Salesforce’s suite of products. MuleSoft’s capabilities, especially its built-in connector for the IBM i platform, present a transformative opportunity for IBM i modernization that we are uniquely positioned to capitalize on.  

Our Managed DevOps Services optimize IT processes, boosting efficiency and product quality. Improved resource allocation and simplified deployment make us an ideal choice for businesses transitioning seamlessly to DevOps. Explore the benefits of our Managed Application Management Services (AMS) for optimal system performance and minimized downtime. With IT Unlock managing your applications, focus on vital business tasks while your systems are expertly handled.

Drive business success with streamlined managed IT solutions

Our comprehensive Managed Services offer multifaceted benefits beyond streamlining operations, enhancing security, and boosting efficiency. By partnering with us, businesses can also leverage advanced technology integration, personalized support, proactive maintenance, and scalability options tailored to their evolving needs. Moreover, our Managed Services foster innovation, facilitate compliance adherence, and ensure seamless adaptation to emerging industry trends, empowering businesses to stay ahead in today’s competitive landscape.

Scalability

Whether you're a SMBs or a large corporation, our Managed Services scale seamlessly to accommodate your evolving needs. Grow your business with confidence, knowing your IT infrastructure can keep pace.

Flexibility

Our services offer flexibility, allowing businesses to customize their level of support based on their needs. Whether it's outsourcing entire IT operations or specific tasks, our managed service agreements can be tailored to match each business's unique requirements.

Cost-effective agility

Cut down on IT overheads without compromising on quality. By outsourcing your IT management to us, you'll enjoy significant cost savings while accessing top-notch expertise and resources.

Client advisory & Assessment

Our experienced advisors provide in-depth evaluations of your existing systems and processes, offering insights and recommendations to maximize the efficiency, security, and scalability of your IT infrastructure. Whether you're looking to optimize your Salesforce implementation, integrate MuleSoft for seamless data connectivity, enhance your Application Management Services, or streamline your DevOps practices, our advisory services ensure you make informed decisions to achieve optimal results.

Managed service solution

After the assessment is completed, our focus shifts to providing customized managed service meticulously crafted to tackle the precise needs unearthed during the evaluation phase. Leveraging our expertise and partnership, we develop solutions that are meticulously aligned with your business objectives and specific requirements. Our methodology entails forging close collaborations with your team to guarantee that the implemented solutions not only fulfill but surpass your expectations. We prioritize efficiency, security, and scalability, ensuring that our solutions empower your business to operate more seamlessly and remain adaptable to evolving demands.

IT Managed services


Managed DevOps services
Our Services are designed to streamline your organization's IT operations and foster a culture of continuous improvement. By integrating DevOps best practices with robust change management strategies, we ensure seamless transitions and deployments with minimal disruption. Our approach focuses on automating workflows, enhancing collaboration between development and operations teams, and implementing scalable solutions for rapid, secure, and efficient delivery of software updates. Leveraging cutting-edge tools and methodologies, we aim to optimize your CI/CD pipeline, reduce time-to-market, and improve overall service reliability, empowering your business to adapt swiftly to market changes and customer needs. 

Salesforce & MuleSoft managed services
Our Salesforce Managed Service optimizes waste and recycling collection with predictive analytics, maximizing efficiency in routes and schedules. With expertise from implementation to consulting, leverage your Salesforce investment with Customer 360. Our track record in Salesforce and Mulesoft integration, including an IBM i connector, enables seamless, interconnected systems for enhanced efficiency. Backed by skilled resources in IBM i practices, development, and consulting, we provide senior-level support across all business facets reliant on IBM i. Additionally, our advisory and consulting services ensure project delivery, while managed services drive long-term value by fostering maturity and value generation over time.

Application managed services (AMS)
These services cover a wide range of activities, including monitoring, troubleshooting, enhancements, upgrades, and performance optimization of applications. Our Expert conduct thorough evaluations of your current systems and processes, providing valuable insights and recommendations to optimize the efficiency, security, and scalability of your IT infrastructure

Custom Managed Service
Unlock tailored solutions for your business with our custom managed services – expertly crafted to meet your unique needs, optimize efficiency, and drive success.

Step by step: Embark on your managed service journey with us

Step 2

Customized managed service
We develop tailored managed service based on the assessment findings, addressing your specific needs and objectives.

Step 4

Support & Monitoring ​
We provide ongoing support and monitoring to ensure the continued effectiveness of the solutions and address any emerging issues.

Step 1

Comprehensive needs analysis
Begin with a comprehensive assessment of your IT infrastructure, identifying strengths, weaknesses, and areas for improvement. We collaborate with your team to understand your business needs and conduct a comprehensive assessment of your IT infrastructure, identifying strengths, weaknesses, and areas for improvement.

Step 3

Collaboration & Implementation
We collaborate closely with your team throughout the implementation process to ensure solutions meet and exceed expectations. We implement the customized solution and managed service required, leveraging our expertise in various technologies such as Salesforce, MuleSoft, AMS, and Managed DevOps.

Step 5

Optimization
We are committed to continuously optimize your IT systems and processes to adapt to changing business needs and technological advancements. Beyond just a service provider, we strive to be your trusted partner in business growth.

Step by step: Embark on your managed service journey with us

Step 1

Comprehensive needs analysis

Begin with a comprehensive assessment of your IT infrastructure, identifying strengths, weaknesses, and areas for improvement. We collaborate with your team to understand your business needs and conduct a comprehensive assessment of your IT infrastructure, identifying strengths, weaknesses, and areas for improvement.

Step 2

Customized managed service

We develop tailored managed service based on the assessment findings, addressing your specific needs and objectives.

Step 3

Collaboration & Implementation

We collaborate closely with your team throughout the implementation process to ensure solutions meet and exceed expectations. We implement the customized solution and managed service required, leveraging our expertise in various technologies such as Salesforce, MuleSoft, AMS, and Managed DevOps.

Step 4

Support & Monitoring

We provide ongoing support and monitoring to ensure the continued effectiveness of the solutions and address any emerging issues.

Step 5

Optimization

We are committed to continuously optimize your IT systems and processes to adapt to changing business needs and technological advancements. Beyond just a service provider, we strive to be your trusted partner in business growth.

Let Our Clients Convince You

Empower your decisions with knowledge

What are IT Managed services?

IT Managed services involve outsourcing various IT functions to a third-party provider, known as a Managed Service Provider (MSP). The objective is to relieve the client organization from the burden of managing IT operations, enabling them to focus on core business activities while benefiting from the expertise and resources of the MSP.

he benefits of IT Managed services include cost efficiency through predictable subscription-based pricing, access to specialized expertise and support from skilled professionals, improved organizational efficiency by allowing employees to focus on core tasks, scalability to adapt to changing business needs, and enhanced security measures implemented by MSPs to protect data and systems from cyber threats.

Managed DevOps Services involve outsourcing the management of the DevOps processes, tools, and infrastructure to a third-party provider. This includes tasks such as continuous integration/continuous deployment (CI/CD), infrastructure automation, and monitoring.

Salesforce Managed Service refers to outsourcing the management and maintenance of Salesforce CRM systems to a third-party provider. This includes services such as system configuration, customization, integration, and ongoing support.

Application Managed Services (AMS) involve outsourcing the management and support of business applications to a third-party provider. This includes services such as application monitoring, maintenance, upgrades, and user support.

Make an appointment for a strategic consultation

Take the first step and schedule a strategic consultation to discuss our IT Managed Services. We aim not just to be your service provider but your trusted partner in fostering business growth.

Maxime Leclair, CEO